Privacy Policy
Introduction
Vulu Export has created this privacy statement to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with Vulu Export. We hold the privacy of your personal information in the highest regard. The following discloses our information-gathering and dissemination practices for this website.
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The Information We Collect
Our various online contact us and quote request forms require users to give us contact information that may include name, email address, address, and similar information. We do not request sensitive information from our visitors, such as credit card details unless they are signing up for and paying for our services. We never sell, share or trade any of our customer information with other organisations.
To transport your goods, as instructed by you, your name and address details will need to be shared with logistics providers (i.e. airline etc..) who will be transporting your goods and belongings during this process. We will never share more personal data than is required. We will only share details that are requested in the necessary documentation.
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Communicating With You
As long as we have obtained your consent to the extent we are required to under the Data Protection Legislation, we may use your personal information to:
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respond to any quote requests and enquiries you submit via our website;
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send you newsletters and marketing information if you have consented to or if on the basis of legitimate interest we are able to send you marketing communications;
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notify you of changes to our services; and
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monitor website statistics to allow us to improve and develop our website.
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If we are unable to rely on legitimate interest to communicate with you and process your personal data, we will obtain consent from you prior to doing so.
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You have the right to withdraw your consent, be removed from our database and request not to receive our communications at any time. To advise us that you would like to withdraw your consent please email export@vuluexport.co.uk
Website Usage Information
We use your IP address to help diagnose problems with our server, and to administer our Website. We do not link your IP address to any personally identifiable information. We use a measurement system to determine which areas our site users visit based on traffic to those areas. Vulu Export does not track what individual users read, but simply and anonymously how often each page is visited. This helps us maintain a superior and informative website for you.
Cookies
To make this site simpler to use, we sometimes place small files on your computer. These are known as cookies, almost all websites do this too. Cookies have many uses and most are not damaging to your privacy, all of the cookies used on this website fall into that category. We do not use cookies that collect or transfer your personal data to other websites for advertising or any other purpose.
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Cookies are used on this site purely to improve services for you through, for example:
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Enabling a service to recognise your device so you don't have to give the same information several times during one task
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Recognising that you may already have given a username and password so you don't need to do it for every web page requested
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Measuring how many people are using the site, so it can be made easier to use and there's enough capacity to ensure it is fast enough
We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users' needs and to understand how we could improve it.
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Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data.
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The following cookies are used by Google Analytics:
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_utma stores a randomly generated number for 2 years
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_utmb stores a randomly generated number for 30 minutes
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_utmc stores a randomly generated number until you close your browser
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_utmz stores a randomly generated number and anonymous information on how the site was reached (e.g. direct or via a link or a search) for 6 months
The following cookie is used to provide other normal website functions:
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asp.net_sessionid stores a randomly generated number until you close your browser
If you do not wish to accept any cookies on to your machine you can disable them by adjusting the settings on your browser. However, this is likely to adversely affect the functionality of websites you visit.
Security Technology
Vulu Export has made a substantial investment in the latest server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a secure environment. These investments mean that information about the identity and preferences of individual users is not accessible to anyone outside Vulu Export. We will maintain safeguards to protect the security of these servers and your personally identifiable information.
Changes in Ownership
In the event that Vulu Export (or a substantial portion of its assets) is acquired, customer information would be considered part of those assets, and may be part of those assets that are transferred.
Policy Modifications
We may change this Privacy Policy from time to time. When Vulu Export makes changes to this privacy statement, we will highlight the changes on our homepage and email users who have given us permission to do so. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.
Data Protection / Privacy Policy
Ensuring our customers privacy is very important to us and any personal information and data which you provide to us via this website or as a customer will be dealt with in accordance with Data Protection Legislation.
As a data controller, we will take all the necessary steps to comply with the Data Protection Legislation when handling any personal data which you may provide to us.
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Your Data Rights
You have the right to have access to the data we hold about you (free of charge) – to request this data please email export@vuluexport.co.uk
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The data will be provided as soon as possible, but within one month of your request.
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If you believe any data we hold is out of date or incorrect please email export@vuluexport.co.uk
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If you would like to be removed from our database you can request your right to be forgotten. Please email export@vuluexport.co.uk
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If you have any concerns you can contact our data controller at:
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Vulu Export
Unit B4, Access Twelve, Station Rd, Reading, RG7 4PN, UK
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For more information refer to our Terms & Conditions or our FAQs